1.1 We are dedicated to safeguarding and preserving your privacy during our interactions with you and other parties to help achieve our goal of providing the highest quality of service to you.
1.5 Metric-Safes.co.uk is owned and operated by Metric Group Limited.
2.2 This Site is not intended for persons under 18 and we do not knowingly collect data relating to children.
4. Contact details
4.1.1 Full name of legal entity: Metric Group Limited
4.1.2 Email address: [GDPR@metricgroup.co.uk]
4.1.3 Using our contact form at: www.metric-safes.co.uk
4.1.4 Postal address: Metric House Westmead Drive, Westmead Industrial Estate, Swindon, Wiltshire, SN5 7AD
4.1.5 Telephone number: 01793 647800
4.2 You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
5.2 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
6. Information We Collect
6.1 We are committed to protecting the privacy of third parties we may interact with. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
6.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
6.2.1 Identity Data includes first name, last name, username or similar identifier, title, date of birth and job title or role.
6.2.2 Contact Data includes billing address, delivery address, property details (for delivery), email address and telephone numbers.
6.2.3 Financial Data includes bank account and payment card details.
6.2.4 Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
6.2.5 Technical Data includes internet protocol (IP) address, your login data, voice mail, digital messages, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
6.2.6 Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, and feedback.
6.2.7 Usage Data includes information about how you use our Site, products and services which may include: IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use.
6.2.8 Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
6.4 We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We do not collect any information about criminal convictions and offences.
7. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel an order or service you have with us but we will notify you if this is the case at the time.
8. How is your personal data collected?
8.1 We use different methods to collect data from and about you including through:
8.1.1 Direct interactions. you may give us your identity, contact and financial data by filling in forms on our Site or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
(a) create an account on our Site;
(b) purchase goods from us;
(c) request marketing to be sent to you;
(d) enter a competition, promotion or survey; or
(e) give us feedback or contact us.
8.1.3 Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
(a) Technical Data from the following parties:
(i) analytics providers such as Google based outside the EU; and
(ii) search information providers based [inside OR outside] the EU].
8.2 Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU.
8.3 Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
9. Purposes for which we will use your personal data
9.1 In this section we set out:
9.1.1 the general categories of personal data that we may process;
9.1.2 in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
9.1.3 the purposes for which we may process personal data; and
9.1.4 the legal basis of the processing.
9.2 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
9.2.1 Where we need to perform the contract we are about to enter into or have entered into with you - for example to provide you with the goods that you have ordered from us.
9.2.2 Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests - for example, we may analyse order data in order to provide a better shopping experience for our customers.
9.2.3 Where we need to comply with a legal obligation - for example, we may pass on details of customers engaging in criminal activity to assist law enforcement.
9.3 Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
9.4 We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
9.5 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(e) Marketing and Communications
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to monitor and improve our Site, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Site updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(f) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business)
We will provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
10.1 We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
10.2 You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.
10.3 We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
10.4 You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
10.5 Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
11. Change of purpose
11.1 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
11.2 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
11.3 Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
12. How do We Protect Your Personal Data
12.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
12.2 We're committed to ensuring we follow industry-standard security and privacy practices. We utilise the following methods and technologies, among others, to help protect your personal data:
12.2.1 Authentication (usernames and passwords);
12.2.2 Authorisation (permissions and roles);
12.2.3 Firewalls (IP restrictions);
12.2.4 Physical Access Control (locks); and
12.2.5 Encryption (TLS).
12.3 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
13. Disclosures of your personal data
13.1 We may share your personal data with the parties set out below for the purposes set out in the table above.
13.1.1 Internal Third Parties as set out in the Glossary below.
13.1.2 External Third Parties as set out in the Glossary below.
13.3 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
13.4 In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person or company.
14. International Transfers of Your Personal Data[
14.1 In this section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
14.2 We and our other group companies and distributors have offices and facilities outside of the EEA. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of the appropriate safeguards can be obtained by contacting GDPR@metricgroup.co.uk.
14.3 Where we use providers based in the US, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield. If they are not part of the EU-US Privacy Shield, transfers will be protected by other appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
14.4 Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
14.5 The hosting facilities for our Site are situated in the UK.
14.6 You acknowledge that personal data that you submit for publication through our Site may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
15. Storing Your Personal Data
15.1 Data that is provided to us is stored on our secure servers and for backup purposes; data provided may be stored offsite in an encrypted format. Appropriate security measures are in place to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
15.2 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
15.3 We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
15.4 We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
16. Retaining and Deleting Personal Data
16.1 We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of data retention are available in the Data Retention Policy.
16.2 For fraud purposes, we may retain customer order data indefinitely in order to adequately assess the fraud risk of repeat orders. This does not include card details which we do not store.
16.3 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
16.4 In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
16.5 In some circumstances you can ask us to delete your data: see your legal rights below for further information.
17. Your rights
17.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data. We have outlined some of these in the Glossary below.
17.2 No fee usually required - You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
17.3 What we may need from you - We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
17.4 Time limit to respond - We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
17.5 You have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
17.6 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
17.7 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
17.8 You may exercise any of your rights in relation to your personal data by written notice to the address below or email to GDPR@metricgroup.co.uk.
18. Social Networks
18.1 Our Site and any (mobile) applications may provide you with social plugins from various social networks. If you choose to interact with a social network, your activity on our Site or (mobile) applications will also be made available to social networks such as Facebook and Twitter.
18.2 If you have logged in to one of these social network sites during your visit to one of our Sites or (mobile) applications, the social network site may add this information to your profile. If you are interacting with one of the social plug-ins, this information will be transferred to the social network site. If you do not want this data transfer, please log out of your social network site before entering one of our Sites or (mobile) applications. We cannot prevent this data collection and social plug-in information transfer. Please read carefully the privacy policies of your social networks for detailed information about their collection and transfer of personal data, your rights, and how you can achieve satisfactory privacy settings.
18.3 Additionally, to improve your user and brand experience, your data may be passed to a third party (e.g. Facebook) for processing in accordance with data protection and privacy regulations.
19. Third-party links
20.1 LAWFUL BASIS
20.1.1 Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
20.1.2 Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
20.1.3 Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
20.2 THIRD PARTIES
Internal Third Parties
20.2.1 Other companies in the Metric Group (this means our subsidiaries, our ultimate holding company and all its subsidiaries, insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at http://www.tristarinc.com.
External Third Parties
20.2.2 Service providers acting as processors based within the EEA who provide suppliers or subcontractors and provide services such as IT, delivery and system administration services.
20.2.3 Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers principally based within the EEA who provide consultancy, banking, legal, insurance and accounting services.
20.2.4 HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
20.3 YOUR LEGAL RIGHTS
You have the right to:
20.3.1 Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
20.3.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
20.3.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
20.3.4 Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
20.3.5 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) If you want us to establish the data's accuracy.
(b) Where our use of the data is unlawful but you do not want us to erase it.
(c) Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
(d) You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
20.3.6 Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
20.3.7 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
1.2 A cookie is a small file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.3 We store cookies on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
1.4 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.5 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
1.6 You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our Site features may not function as a result.
1.7 For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
2. Types of cookies
We use the following cookies:
2.1.1 Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use a shopping cart or make use of e-billing services.
2.1.2 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
2.1.3 Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
2.1.4 Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
3. Cookies that we use
(a) Infinity Call Tracking
(c) Google Analytics
(d) Google Tag Manager
(a) Cookie Consent
4. Cookies used by our service providers
5. Managing cookies
5.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via the browser’s company website.
5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies you will not be able to use all the features on our Site.
6.1 We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested.
7. Third-party cookies
8. How to turn off Cookies
8.1 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
8.2 Except for essential cookies, all cookies will expire after session the sessions ends.