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Returns, Refunds and Replacements

Cancelling an Order

You may change your mind and cancel any order within 14 days of receiving your order (or the last of your goods where these have been delivered in separate batches). Your right to cancel will end after this period. This does not affect your rights in respect of any incorrect, faulty or damaged goods. To cancel your order and return the goods please contact 01793 647800 or tell us in some other clear way (for example by letter or email). If you wish you may also choose to use our cancellation form. You are responsible for the costs of returning goods to us, unless they are incorrect, faulty or damaged.

Goods must be returned to us within 14 days of you cancelling your order.

All goods returned to us must be received undamaged and in the same condition as delivered to you, with all manuals and accessories, and to the extent possible with all original packing material. We may make a deduction from the refund due to you in respect of any damage for which you are responsible or in respect of any excessive handling of the items. Subject to the above, within 14 days after the day that we receive the returned goods (or receipt of proof that you have returned the goods, or when you tell us you are cancelling if no goods have been delivered) we will refund the cost of the returned goods.

Where you have cancelled the whole order, we will also refund the cost of any basic delivery charges that you have paid (this does not include the additional cost of any enhanced or premium service). We will process the refund via your original payment methods (and some methods, such as PayPal, may therefore take longer to be received into your account). Any professional installation costs or bespoke modifications are not refundable. Once the goods have been installed it may not be possible to cancel the order if they are inseparable mixed with other items.



Cancellation Form

Once completed, please send your form to:

Post: [    ]   Email: [    ]

Ordered Date:

Order Number:

Received on (if applicable):

I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:




Signature of Customer(s):

(May be left blank if submitting by email)


 Name of Customer(s):


Address of Customer(s):




Download Cancellation Form

Download Terms of Delivery