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Trouble shooting tips

1. How often should I change the batteries in my safe?

This depends on how often you use your safe and the quality of your batteries. Usually all electronic locks give an indication of when the battery power is low by either sound or light or similar please, check your lock manual for exact informationdepending on lock model.

2. What happens if I lose my keys?

For security reasons you should change the lock and also to avoid any discussion with your insurer as usually a lost key erases the insurance cover. Please call our service number 01793 312202 for assistance.For very small or simple safes a replacement of the full safe may be more economical.

3. What if I forget the code on my electronic lock?

Please call service number 01793 312202 for assistance in most cases you will need to make an appointment for “force” opening of a safe.

4. My safe will not open, even though I have the correct key and the battery is new?

Please call service number 01793 312202

5. What can I clean my safe with?

Generally please use a dry cloth without anycleaning agents. In case of tenacious stains please use a common nonabrasive cleaning material.

6. Does my safe come with an emergency set of keys?

All mechanical safes (with key locking) are delivered with a set of 2 keys. If bothkeys are lost, the safe has to be opened by force. To avoid this issue please call 01793 312202 immediately when first key is lost or broken do not wait until you have lost or broken 2nd key!

7. My key has snapped in the lock – what shall I do?

Please call our service department on 01793 312202 for assistance. You should not try to retrieve the key as this may cause further damage to occur. Depending on the issue why the key snapped you might need to purchase a new lock. We will endeavor to provide a new key in the first instance, but if the fails then a new lock will be required.

8. Does my safe need to be bolted down to be covered by my insurance?

According EN standard 1143-1 generally all safes below 1.000 kg have to be anchored to the floor. Please check with your own insurance company if they have any specific requirements.

9. I would like to change my lock codes – how do I do this?

For all safes delivered with an electronic code lock you can find the details in the lock manual provided. In case of lost manuals, please call for assistance 01793 312202 you will require the invoice number for security,this will aid to speedup the process of assistance.

10. Can I purchase a safe hinged on the left/right?

All our safes are delivered with right hinges only.

11. What does AiS approval mean?

The Association of Insurance Surveyors, short "AIS", is an organization independently evaluating insurance risks for UK insurance agencies. Their goal isto ensure products and services meet certain criteria. AIS assess and testrisk factors on behalf of insurance companies.This includes providing recommendation for safes with ratings that certify whatkind of cash value they are capable of reasonably protecting from theft or damage. A safe that is AIS approved will be given a rating in cash value starting with £1,000 up to several hundreds ofthousand’s ofGBP. For physical non cash values this figure isusually a multiple of 10. A safe which has a cash approval of £2,000 by AISis also approved to secure £20,000 in non cash valuables.

12. What does Eurograde safe rating mean?

A Eurograde rated safe is one that has passed certain tests at differing levels to provide you a security rating for insurance purposes. They are usually tested by prestigious testing house with most models being tested by ECB.S or VdS. This is a standardised system which ensures that if a safe is listed as a Eurograde, it has passed certain tests and varying levels dependent upon the grade level.

A Eurograde safe will be tested to EN1143-1 level for theft attempt. Safes are tested with a variety of tools and for differing and lengthening timescales and are then scored according to how they respond to these tests. Each grade will be tested for a different tool list used, starting at Eurograde 0 through to13. All above level 7 are not a standard safe, but a safe room. The safes usually used within a private dwelling or retail area are 0 to 5. The Eurograde system offers cash ratings to guide you to the right safe for insurance purposes.

Please check following list from certification body:


Eurograde 0 gives cash rating of £6,000 and therefore a contents rating for valuables of up to £60,000 in UK, these figures are accurate as at July 2019. If your valuables exceed this amount you would need to upgrade to a higher level. The higher the grade of safe the higher the insurance cost and coverage. To calculate the suitability of the safe for the contents you are storing you will need to estimate the value of the combination of cash and contents then you will need to make a total values calculation divide it by 10 and add it to the level of cash you will be keeping.

There are further certificate tests from other testing bodies available to Eurograde safe manufacturers such as fire testing and drop testing and these accreditations are listed if applicable on our product pages.